BBVA Transfer Services

About Us


BBVA Transfer Services, Inc. (“BTS”), a member of the worldwide group of Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), has been in the money remittance business for more than twenty years. The company’s success came early in its history through recognition of the vast potential of money remittances. The company also recognized the importance of offering a service that would revolutionize the industry.
BTS developed a proprietary IT platform that enabled consumers to quickly and safely send money to Mexico, Latin America and many other countries, while at the same time, remain fully compliant with all applicable state and federal laws and regulations. This proprietary platform enabled BTS to offer its service to third party banks and other licensed money transmitter organizations, who in turn offered it to their end customers.
With its new system, BTS initially targeted the fast growing money remittance market from the U.S. to Mexico, and then broadened its distribution reach to the Central and South American markets. With this additional expansion, BTS has now established points of payment through its Payment Agent Network in more than sixteen countries worldwide.


Joined the organization in 2001. Aurora worked her way through BTS, starting as a Senior Accounting Analyst, and has held various leadership positions, including CFO for 11 years overseeing all aspects of finance, accounting, treasury management, legal and risk. In June 2015, Aurora took the role as President and CEO of BTS. Before joining BTS, Aurora held senior auditor positions at Ernst & Young and Continental Airlines. Aurora received her bachelor’s degree in business administration from the University of Texas and is a Certified Public Accountant licensed in the State of Texas.  

Aurora Garza Hagan

Joined the organization in July 2012 as Controller before being appointed as CFO in June 2015. He oversees all aspects of the finance, accounting, trading, treasury management, and administrative functions of BTS. Previously, Jason was an Audit Manager at Deloitte & Touche and also worked at Alcon and PwC. Jason is a Certified Public Accountant licensed in the State of Texas and a Certified Fraud Examiner. He obtained his bachelor’s degree from the University of Utah and master’s degree from the University of Texas at Arlington. Jason is also an Eagle Scout.

Jason Lundell

Joined the organization in 2002. He is responsible for establishing, maintaining, and enhancing the systems infrastructure and ensuring efficient and reliable information including data systems availability to support company business operations, innovation, and data security. Mark has a Bachelor’s of Science in Computer Science from Texas A&M University and holds a Cybercrime Investigator Certificate from the Texas Commission on Law Enforcement. 

Mark Dennis
SVP, Systems

Joined the organization in 1997. His responsibilities in the Corporate Accounts department include developing customer centric products and activities that foster long term business relationships with MSBs in the United States.

Marco Flores
SVP, Corporate Accounts

Joined the organization in 2000. His responsibilities in the Corporate Accounts department include managing the BBVA Dinero Express affiliate operating remittances in Spain. Additionally he is responsible for the organization's relationship with money services businesses and payment agents in Latin America and Europe.

Miguel Macias
SVP, Innovation and Digital Business

Joined Grupo Financiero Bancomer in 1997 and has more than 20 years’ experience in Finance & International Payments. At BTS he is responsible for the development and innovation of new products and services for the payment network in Mexico as well as developing originating relationships with financial institutions in the U.S. Jaime has an MBA in Finance from Instituto Tecnológico de Monterrey. 

Jaime Caballero
SVP, International Business Development

Joined the organization in 2005. As head of the Risk department he is responsible for identifying, monitoring and managing the organization’s areas of risk and control; provides management with decision-making information and tools aimed at monitoring and mitigating risk. Tomas has a Bachelor's of Science in International Business and MIS from Northeastern University, is a PMI certified project manager and Six Sigma Greenbelt.​

Tomas Gloetzner
VP, Risk Management

Joined the organization in 2002. As Compliance Officer she oversees the business to ensure activities adhere to the company’s Anti-Money Laundering Compliance Program which covers Bank Secrecy Act, the USA PATRIOT Act, OFAC and Consumer Privacy.

Estela Resendez
SVP, Compliance Officer

Joined the organization in 2000. As head of the Talent & Culture department she oversees all aspects of talent acquisition and retention for the organization including the development and administration of all phases of personnel and employee management ensuring compliance with BBVA corporate policies and U.S. labor laws.

Zochitl Reyes
VP, Talent & Culture